Managed IT

Help Desk Access & Onsite Support

We provide enterprise-class support that ensures a positive outcome and supports your business goals.

Enterprise-Class Support

We provide enterprise-class support that ensures a positive outcome and supports your business goals. Our Full-Service Help Desk includes:

  • Device Monitoring
  • Self Service Ticketing System
  • Antivirus and Malware Protection
  • Asset Inventory
  • Monthly Reporting and Quarterly Business Reviews
  • User Account Management
  • Server Maintenance
  • Microsoft Office & Email Maintenance
  • Application Update Support (with Vendor Support)
  • Incident Management (PC, Server Fix)
Managed IT

Related IT Services

See our Reviews

We strive to serve our clients in the best way possible.

FAQs

Read through some of our most frequently asked questions. If you have further questions please contact us.

We have an employee in-house that does our IT.

We LOVE that.  We do an excellent job backing your IT professional up if he/she is overwhelmed, or on vacation.  We consider our entire staff as part of yourteam. Co-managed IT is a collaborative approach to IT management that allows businesses to supplement their in-house IT staff with external IT experts. Thisapproach has several advantages, including improved IT service delivery, increasedIT security, and reduced IT costs. By working with external IT experts,businesses can tap into a wider range of expertise and experience, ensuring that they have access to the latest technology and best practices. Co-managedIT also allows businesses to augment their IT staff during peak periods, such as during software upgrades or new system deployments. This ensures that businesses have the resources they need to complete these projects on time and within budget. Additionally, co-managed IT can help businesses improve their IT security posture by providing access to specialized security expertise and tools. Finally, co-managed IT can be a cost-effective solution, allowing businesses to reduce IT costs by outsourcing some or all of their IT services to external providers. Overall, co-managed IT can provide businesses with the flexibility, expertise, and cost-effectiveness they need to compete and thrive in today's digital landscape.

My personal information is probably already posted on the Dark Web.

Maybe. This completely depends on a combination of care and luck. We can check for you.  In 2020, the FBI reported nearly 77,000 cases of cyber extortion. Education is often the key, and guess what?  We have an educational tool that your entire team will love.

What makes VTG different?

We are a Managed ServiceProvider. In short, we will manage (take care of) all your InformationTechnology needs, which is often a great relief to an overworked business manager. Is your computer not operating well? Printer not printing? Do you need your information backed up and managed? Want 24/7 monitored Cyber/Ransomware protection? Need to purchase a computer, or a network developed? VTG does it all. The best part is, we do it all under a service agreement that allows for an affordable flat fee that is easily budgeted from year to year. This means that you should never, ever be frustrated with your computer network again because you can call as often as you need without an increase in cost.

How quickly can you get here, because this business cannot function when things go sideways with our network.

Our clients sign a service agreement that details our services AND we can certainly prioritize emergency situations.  We’ve a large, friendly, and professional staff to timely meet our client’s needs.

Cyber Security is too expensive.

We have IT and Cyber services based both on your level of need and business size. We are way, way cheaper than the $ you may need to pay in ransom, or the potential weeks it could take to get your business back up and running.

We do recommend our partners consider some level of cyber insurance.

We only call for IT a few times a year.

Break fix IT is a reactive approach to IT management where issues are addressed only when they arise. The main drawback of break fix IT is that it is a reactive approach, meaning that problems are addressed only after they occur. This can result in downtime, lost productivity, and potential data loss. In contrast, proactive IT is a more comprehensive approach that involves monitoring and maintaining IT systems to prevent issues before they occur. By proactively monitoring systems, potential problems can be identified and addressed before they cause significant disruptions. Proactive IT also involves regular updates and maintenance, which can improve system performance and security. In the long run, proactive IT can save businesses time and money by preventing costly downtime and other issues.Therefore, while break fix IT may seem like a cost-effective option in the short term, proactive IT is ultimately a more effective and efficient approach to managing IT systems.

What is the difference between Antivirus and SentinelOne?

A Security Operations Center (SOC) monitored endpoint protection solution likeSentinelOne offers several advantages over traditional antivirus software. Here are some reasons why:

BehavioralAnalysis: Traditional antivirus software relies on signature-based detection, which means it can only detect known threats. However, SentinelOne uses behavioral analysis to detect and block new and unknown threats. This means it can detect and block zero-day attacks, file less malware, and other advanced threats that traditional antivirus software might miss.

Real-timeDetection and Response: SentinelOne's real-time detection and response capabilities allow it to identify and respond to threats quickly. This can help prevent damage to systems and data, and minimize the impact of a security incident.

Automation and Orchestration: SentinelOne's automation and orchestration capabilities allow it to respond to threats automatically. This means that threats can be blocked and remediated without the need for human intervention, freeing up security personnel to focus on more strategic tasks.

Integration with SOC: SentinelOne can be integrated with a SOC, which allows security analysts to monitor endpoints in real-time and respond to threats quickly. This can help organizations detect and respond to threats more effectively, and reduce the time it takes to contain and remediate a security incident.

EndpointVisibility: SentinelOne provides organizations with comprehensive endpoint visibility, which means they can see what's happening on all endpoints, even those that are off-network or remote. This helps organizations identify and respond to threats more effectively, and ensure that all endpoints are protected.

In summary, SentinelOne offers several advantages over traditional antivirus software, including behavioral analysis, real-time detection and response, automation and orchestration, integration with SOC, and endpoint visibility. By leveraging these capabilities, organizations can improve their security posture, detect and respond to threats more effectively, and reduce the risk of a security incident.

Address:
2427 John Wayland Hwy Suite #1
Harrisonburg, VA 22801

Contact:
(540) 437-0112
sales@vtg.biz
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