Managed IT

IT Support

VTG provides expert-level IT support for all of your company’s needs.

IT Support Across the Board

VTG provides expert-level IT support for all of your company’s needs.

Managed IT

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FAQs

Read through some of our most frequently asked questions. If you have further questions please contact us.

What makes VTG different?

We are a Managed ServiceProvider. In short, we will manage (take care of) all your InformationTechnology needs, which is often a great relief to an overworked business manager. Is your computer not operating well? Printer not printing? Do you need your information backed up and managed? Want 24/7 monitored Cyber/Ransomware protection? Need to purchase a computer, or a network developed? VTG does it all. The best part is, we do it all under a service agreement that allows for an affordable flat fee that is easily budgeted from year to year. This means that you should never, ever be frustrated with your computer network again because you can call as often as you need without an increase in cost.

All my software is in the cloud, so they take care of my cyber protection, right?

While moving data and applications to the cloud can provide many benefits, it does not mean that the security of your data is automatically guaranteed.Cybersecurity is still crucial even when your data is in the cloud. In fact, cloud environments can be particularly vulnerable to cyber threats due to the increased complexity of their infrastructure and the potential form is configurations. Cloud providers are responsible for securing the infrastructure, but customers are responsible for securing their own data and applications. This includes implementing access controls, monitoring for threats, and ensuring that data is encrypted both at rest and in transit. In addition, cloud providers typically have shared responsibility models, where they only provide certain levels of security, leaving the customer responsible for other areas. Ultimately, regardless of where your data is located, it is important to have a strong cybersecurity strategy in place to protect it from cyber threats.

My personal information is probably already posted on the Dark Web.

Maybe. This completely depends on a combination of care and luck. We can check for you.  In 2020, the FBI reported nearly 77,000 cases of cyber extortion. Education is often the key, and guess what?  We have an educational tool that your entire team will love.

What is the difference between Antivirus and SentinelOne?

A Security Operations Center (SOC) monitored endpoint protection solution likeSentinelOne offers several advantages over traditional antivirus software. Here are some reasons why:

BehavioralAnalysis: Traditional antivirus software relies on signature-based detection, which means it can only detect known threats. However, SentinelOne uses behavioral analysis to detect and block new and unknown threats. This means it can detect and block zero-day attacks, file less malware, and other advanced threats that traditional antivirus software might miss.

Real-timeDetection and Response: SentinelOne's real-time detection and response capabilities allow it to identify and respond to threats quickly. This can help prevent damage to systems and data, and minimize the impact of a security incident.

Automation and Orchestration: SentinelOne's automation and orchestration capabilities allow it to respond to threats automatically. This means that threats can be blocked and remediated without the need for human intervention, freeing up security personnel to focus on more strategic tasks.

Integration with SOC: SentinelOne can be integrated with a SOC, which allows security analysts to monitor endpoints in real-time and respond to threats quickly. This can help organizations detect and respond to threats more effectively, and reduce the time it takes to contain and remediate a security incident.

EndpointVisibility: SentinelOne provides organizations with comprehensive endpoint visibility, which means they can see what's happening on all endpoints, even those that are off-network or remote. This helps organizations identify and respond to threats more effectively, and ensure that all endpoints are protected.

In summary, SentinelOne offers several advantages over traditional antivirus software, including behavioral analysis, real-time detection and response, automation and orchestration, integration with SOC, and endpoint visibility. By leveraging these capabilities, organizations can improve their security posture, detect and respond to threats more effectively, and reduce the risk of a security incident.

Can’t I just use an anti-virus?

Traditional antivirus solutions are designed primarily to detect and remove known viruses, malware, and other threats. While they are effective at detecting and removing known threats, they do not provide the advanced capabilities of EndpointDetection and Response (EDR), Managed Detection and Response (MDR), andSecurity Operations Center (SOC) services. EDR solutions provide real-time monitoring and threat detection capabilities, allowing organizations to quickly identify and respond to cyber threats. MDR services provide a more comprehensive approach to cybersecurity, combining advanced threat detection and response capabilities with expert analysis and support. SOC services provide 24/7 monitoring and response to potential cybersecurity incidents, providing an added layer of protection and support. Traditional antivirus solutions are limited in their ability to provide these advanced services asthey are designed primarily for virus and malware detection, rather than proactive monitoring and response. Therefore, organizations that require these advanced capabilities should consider implementing EDR, MDR, and SOC services alongsidetheir traditional antivirus solutions to ensure comprehensive protection against cyber threats.


VTG provides EDR, MDR, and XRD services all monitored24/7 by a SOC (Security Operations Center)

I doubt cyber criminals are looking at my small/type business to attack.

Small businesses are justas vulnerable to cybersecurity threats as larger organizations. In fact, they may be even more vulnerable as they often lack the resources and expertise to implement strong cybersecurity measures. Cybercriminals know that small businesses are attractive targets as they may have weaker security defenses and valuable data that can be sold on the dark web. Small businesses may also be targeted as a means of accessing larger organizations that they work with.Additionally, many small businesses may not take cybersecurity as seriously as they should, thinking that they are not likely to be targeted. However, the reality is that cyber threats can impact any business, regardless of its size.Therefore, it is crucial for small businesses to prioritize cybersecurity and implement best practices such as regular employee training, strong passwords, and multi-factor authentication. By doing so, small businesses can better protect their assets, their customers, and their reputation.

We only call for IT a few times a year.

Break fix IT is a reactive approach to IT management where issues are addressed only when they arise. The main drawback of break fix IT is that it is a reactive approach, meaning that problems are addressed only after they occur. This can result in downtime, lost productivity, and potential data loss. In contrast, proactive IT is a more comprehensive approach that involves monitoring and maintaining IT systems to prevent issues before they occur. By proactively monitoring systems, potential problems can be identified and addressed before they cause significant disruptions. Proactive IT also involves regular updates and maintenance, which can improve system performance and security. In the long run, proactive IT can save businesses time and money by preventing costly downtime and other issues.Therefore, while break fix IT may seem like a cost-effective option in the short term, proactive IT is ultimately a more effective and efficient approach to managing IT systems.

Address:
2427 John Wayland Hwy Suite #1
Harrisonburg, VA 22801

Contact:
(540) 437-0112
sales@vtg.biz
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